1) Prices
Euro (EUR)
All retail prices include VAT at the applicable rate.
2) Produtos
Robalo, S.A. reserves the right to change, without prior notice, the prices of items or any other content on this website.
Products are subject to stock availability, and delivery time may be undetermined or, in some cases, delivery may not be possible.
Despite its best efforts, some products sold by Robalo, S.A. may display an incorrect price, and therefore prices are verified whenever an order is processed. If the product price is lower than advertised on the website, Robalo will refund the difference; if the price is higher, Robalo will cancel the order, inform the customer by email and refund the amount paid.
3) Orders and shipping
On this website, you have 2 delivery methods available:
- Delivery address: up to 5 working days (€5 for orders under €120)
- Group store pickup: 5–8 working days (free)
4) Customer data
It is your responsibility to provide true, accurate, current and complete information about yourself, to maintain your data and update it immediately when necessary, ensuring its authenticity, accuracy and integrity.
You are also responsible for the security of your password, assigned by this website for the purpose of purchasing products or for other purposes.
Robalo S.A. assumes no responsibility for the unauthorized use of passwords.
5) Delivery address
Please ensure that the delivery address is correctly provided and that someone is present to receive the order.
Providing a contact phone number is mandatory, to be used by the carrier if necessary.
6) Payment method
We accept the following payment methods:
- Credit card;
- Bank transfer
7) Delivery hours
Delivery schedule:
Monday to Friday during the following time periods:
9AM – 1PM
2PM - 6PM
8) Warranty
The warranty is provided under the terms and conditions established by the manufacturer of the equipment in question.
After the warranty period has expired, as well as in cases where the warranty is excluded due to the existence of a cause for exclusion, any costs related to technical repairs will be borne by the Customer.
To benefit from the warranty of the purchased products, you must keep the invoice provided at the time of delivery of your order.
9) Product exchange
The request for product exchange must be communicated within 14 days and will only be accepted if the product is returned within a maximum period of 30 days from the date of receipt, provided it is in proper sale condition and with the original packaging in perfect condition.
10) Return
Returns must be communicated within 14 days and will only be accepted if the product is returned within a maximum period of 30 days from the date of receipt, provided it is in proper sale condition and with the original packaging in perfect condition.
11) Order cancellation
The Customer may request the cancellation of their order from Robalo by email or by phone.